Shopping on motrox.co.uk is simple. Browse our exclusive collections by selecting categories from the navigation menu at the top of the page. Once you find a product that interests you, click on the image to view the product details. Then follow the below steps to make your order:

• Select Colour 
• Select your Size
• Then add it to cart or
• Direct checkout using PayPal

Yes, your payment is completely secure. We offer PayPal & Credit Cards as our payment method, allowing you to shop confidently. Purchases will be debited directly from your PayPal or from your account, providing both ease and security.

At MOTROX, we offer a variety of secure payment methods to ensure a smooth checkout experience:

• PayPal: Shop easily using your PayPal account for a quick, secure payment.
• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• Apple Pay/Google Pay: For mobile users, we support convenient payments through Apple Pay and Google Pay.
• Bank Transfers: We also accept bank transfers for larger or custom orders (please contact our Customer Care for instructions).

All payment methods are processed securely, and your payment information is encrypted to protect your privacy.

For more information, visit our Payment Options page or contact Customer Care for assistance.

Once your order is completed, you will receive a Tracking Number via email. You can use this number at any time to track the delivery status of your order.

If you need more assistance, our Customer Care team is here to help. Please visit ourCustomer Carepage for further information or to get in touch with us.

Each product page includes size options, as indicated on the product label. Use the “Select Size” option to find your perfect fit. OurSize Guidealso provides international size comparisons to help ensure you choose the correct size.

To finalize your order, review all details carefully on the “Confirm Order” page, including shipping address and payment information. After submitting your order, you will receive a confirmation email with your Order Number and full purchase details. Please note, modifications cannot be made after this step.

Refunds will be processed to the original payment method used. Once your returned items are received and verified at our warehouse, we will send you a confirmation email. Refunds will be credited to your account within 14 days after we receive your return request.

At MOTROX, we aim to provide fast and reliable shipping. Once your order is processed, standard delivery typically takes 48 hours & sometimes it took 3-4 business days within the UK. For international orders, shipping may take 7-14 business days, depending on the destination. You will receive a tracking number to monitor the progress of your delivery.

For more detailed shipping times and options, please refer to our Shipping Policy page or contact our Customer Care team for assistance.

To cancel your order, please contact our Customer Care team as soon as possible. If your order has not yet been processed or shipped, we can assist with the cancellation. Once your order is confirmed and dispatched, cancellation is no longer possible, but you may still return the item for a refund once it is delivered.

For more details on returns and refunds, visit our Returns & Refunds policy page.

At MOTROX, we want you to be fully satisfied with your purchase. If for any reason you’re not, we offer a hassle-free return policy:

• Return Window: You can return your items within 30 days of receiving your order for a full refund or exchange.
• Condition of Items: Items must be unused, in their original packaging, and with all tags attached.
• Refund Process: Once we receive and inspect the returned items, we will process your refund within 14 business days. Refunds will be credited to the original payment method used for the purchase.
• Return Shipping: You are responsible for return shipping costs unless the item was damaged or incorrect upon delivery. In such cases, we will provide a prepaid return label.
• Non-Returnable Items: Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.

For more details, please refer to our Returns & Refunds policy page or contact our Customer Care team for assistance.

Yes, at MOTROX, we provide custom sizing options for our motorcycle gear to ensure the perfect fit. If you require a bespoke size, simply contact our Customer Care team with your measurements, and we will guide you through the customization process.

Custom-sized products are made to order, so please allow additional time for production and delivery. Note that custom orders are not eligible for returns or exchanges unless there is a defect or error in the product.

For more details, visit our Custom Gear page or get in touch with our team for personalized assistance.

At MOTROX, we offer a range of sizing options for kids to ensure a comfortable and secure fit for young riders. Here’s what you need to know:

• Age Range: Our children’s gear is designed for various age groups, typically covering sizes for kids aged 4 to 14.
• Size Chart: Each product page includes a detailed size chart specifically for kids, indicating measurements for height, weight, and chest size. This will help you select the appropriate size for your child.
• Custom Sizing: If your child falls between sizes or has specific measurements, please contact our Customer Care team. We can assist you in finding the best fit or exploring custom options if available.
• Safety Considerations: All of our children’s motorcycle gear is designed with safety in mind, providing essential protection without compromising comfort.

For more information on kids’ sizing or to view our size chart, please visit the MINI MOTO Gear section on our website or reach out to our Customer Care team for assistance.

Yes, MOTROX provides options for bulk orders, catering to customers looking to purchase multiple items at once. Here’s what you need to know:

• Bulk Order Discounts: We offer competitive pricing and discounts for bulk purchases, making it a cost-effective solution for teams, clubs, or organizations.
• Customization: If you’re interested in custom designs or personalized gear for your bulk order, please reach out to our Customer Care team to discuss your specific needs and options.
• Minimum Order Quantity: There may be a minimum order quantity required for bulk purchases. Please contact us for details.
• Order Process: To place a bulk order, please contact our Customer Care team with your requirements, including the types of products, sizes, quantities, and any customization requests. We will assist you through the ordering process.

For more information on bulk orders or to get started, please visit our Bulk Orders page or reach out to our Customer Care team for personalized assistance.

At MOTROX, we strive to provide transparent and affordable shipping options for our customers. Here’s what you need to know about our shipping costs:

• Standard Shipping: Typically, standard shipping within the UK is free shipping.
• Express Shipping: For faster delivery, express shipping options are available at an additional cost. Please check the checkout page for specific rates and estimated delivery times.
• International Shipping: We charge 24.99 GBPs for all International Orders.
• Customs and Duties: For international shipments, customs fees, taxes, and duties may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the shipping cost.
• Tracking: All orders include a tracking number, allowing you to monitor the status of your shipment from dispatch to delivery.

For further details about shipping costs or to view your shipping options during checkout, please visit our Shipping Policy page or contact our Customer Care team for assistance.

At MOTROX, we prioritize quality and performance in our motorcycle gear. Our products are crafted from a variety of premium materials, each selected for its unique benefits. Here’s an overview of the materials we use:

• Leather: Our signature “Protective Leather” is sourced from high-quality hides, offering exceptional durability, abrasion resistance, and comfort. This leather undergoes rigorous testing to ensure it meets European PPE standards.
• Textiles: We utilize advanced synthetic fabrics, such as high-strength polyester, 100% WATERPROOF PRO-MTX Fabric and Schoeller® Keprotec, for their lightweight, breathable, and abrasion-resistant properties. These materials enhance comfort and performance during rides.
• Spandex: Incorporated for its elasticity, spandex offers superior stretch and flexibility, allowing for a snug fit without compromising mobility.
• Aramid Fibers: Known for their high-performance characteristics, aramid fibers provide added protection against abrasions and cuts, making them ideal for high-risk areas in our gear.
• Nylon Thread: We use bonded nylon thread for its strength and durability, ensuring that seams can withstand the rigors of riding.
• Reflective Materials: Many of our products feature reflective panels for increased visibility and safety in low-light conditions.

For more information on the materials used in specific products or to explore our gear, please visit the product pages on our website or contact our Customer Care team for assistance.