FAQs

Frequently Asked Questions (FAQs)

About MOTROX

1. What is MOTROX?

MOTROX is a premium motorsports brand specializing in motorbike leather race suits, textile jackets, and trousers. Our products are designed to provide safety, comfort, and style for riders of all levels.

2. Where is MOTROX based?

We operate entirely online, enabling us to serve customers worldwide. And our warehouse in situated at SUNDERLAND, UK, SR4 7HB. All our products are available through our e-commerce store.

Products

3. What types of products do you offer?

We offer a range of high-quality motorbike gear, including:

  • Leather Race Suits
  • Mini Moto Race Suits
  • Street Riding Jackets
  • Textile Jackets
  • Textile Trousers
  • Hoodies
  • Gloves
  • Boots
  • Helmets
  • Protection Armors

4. Are MOTROX products certified for safety?

Yes, our products meet industry safety standards and are designed with durable materials to ensure rider protection.

5. Do your suits and jackets come in different sizes?

Absolutely! Our products are available in a wide range of sizes. We also provide a size chart to help you choose the perfect fit.

6. Can I customize my race suit?

Yes, we offer customization options for race suits. Contact us for details on personalization, including colours, logos, and size adjustments.

Ordering & Payment

7. How can I place an order?

You can place an order directly through our website by selecting your desired product, choosing the size, and adding it to your cart. Follow the checkout process to complete your purchase.

8. What payment methods do you accept?

We accept multiple payment methods, including:

  • Credit/Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay

9. Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of placing it. Please contact our customer support team promptly to make changes.

Shipping & Delivery

10. Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times may vary depending on your location.

11. How long will it take to receive my order?

Our Domestic Orders will deliver within 48 hours using Royal Mail Tracked 48 hours service.

Our International Delivery typically takes 5-10 business days for standard shipping. Custom or bulk orders may require additional processing time.

12. Can I track my order?

Yes, you’ll receive a tracking number once your order has been shipped. Use this number to monitor your shipment’s progress.

Returns & Exchanges

13. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original condition. Custom-made items are non-refundable.

14. How do I initiate a return or exchange?

To start a return or exchange, contact our customer support team with your order details. We’ll guide you through the process.

Customer Support

15. How can I contact MOTROX?
You can reach our support team via:

  • Email: info@motrox.co.uk

  • Live Chat: Available on our website

  • Phone or WhatsApp: +44 7438 956180

16. What are your customer support hours?

Our support team is available 24/7.

Promotions & Discounts

17. Do you offer discounts for bulk orders?

Yes, we provide special discounts for bulk purchases. Contact us for more information.

18. How can I stay updated on promotions?

Subscribe to our newsletter and follow us on social media for the latest updates on deals and new arrivals.

Miscellaneous

19. Are MOTROX products suitable for all weather conditions?

Yes, Our textile jackets and trousers are designed for versatility, offering options with waterproof and thermal lining for various weather conditions.

20. What sets MOTROX apart from other motorsports brands?

At MOTROX, we prioritize safety, quality, and rider comfort. Our products combine cutting-edge materials with stylish designs to meet the demands of passionate riders worldwide.